Refund policy — the 7-day promise
We'd rather you try before you buy — that's why a complete free episode is available with no email and no account. But if you purchase the collection and it turns out not to be right for your family, here's the deal, plainly:
Within 7 days of purchase: email us via the support form from your purchase email and ask for a refund. We'll refund the full US$49 to your original payment method. You don't need to give a reason.
The details
Refunds are processed through Stripe and typically appear in 5–10 business days depending on your bank. When a refund is issued, access to the Watch Library ends. We may decline refunds where we see clear abuse (for example, repeat purchase-and-refund cycles). Nothing in this policy limits any rights you have under applicable consumer law.
Something's broken instead?
If a video won't play or you can't sign in, we'd love the chance to fix it fast — contact support and include your device and browser. Technical problems are on us, whatever the day count.