How can we help?

Tap "Sign in" on the homepage, enter the email you used at checkout, and click the link we send you. No password needed.

Check spam/junk first, and confirm you entered the same email you used to buy. Still nothing after a few minutes? Use the form below and include your purchase email — we'll sort it quickly.

Open an episode and tap the AirPlay (Apple) or Cast (Chromecast) icon in the player. Or open the Watch Library in your smart TV's own browser and sign in there.

Try refreshing the page, then another browser (Chrome/Safari are safest), and check your connection — episodes stream in HD. If it persists, tell us your device and browser below.

Yes — open the Watch Library, then "Add to Home Screen" (Share menu on iPhone, browser menu on Android). It opens full-screen like an app.

If you're within 7 days of purchase, email us via the form with your purchase email and we'll process it — no interrogation. Full policy here.